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Don’t Trust Any Managed Services Marketing: A Comprehensive Guide to Avoid Deception

In the world of managed services, not everything is as it seems. As a business owner or decision-maker, you may come across marketing campaigns that promise the moon but deliver far less. The exponential growth of the managed services industry in recent years has led to increased competition. As a result, some providers resort to questionable marketing tactics to attract your attention.

While many managed service providers (MSPs) are reputable and trustworthy, they must remain vigilant when evaluating their marketing messages. As you navigate the managed services landscape, don’t be swayed by flashy advertisements and bold claims. Instead, focus on substance and verifiable details, which will ultimately help you make the right choice for your organization.

Key Takeaways

  • Approach managed services marketing with skepticism
  • Focus on substance and verifiable details when evaluating MSPs
  • Exercise due diligence to find the right provider for your organization

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Deceptive Marketing Practices

They Outsource Their Marketing To An MSP Marketing Company That Gets Paid To Make Them Look Better Than They Are

Be cautious of managed services providers (MSPs) who use outsourced marketing companies to make their services and capabilities appear better than they are. These marketing companies get paid to create a polished image for the MSPs, potentially deceiving prospective clients like you. When evaluating MSPs, thoroughly research and verify the information you’re being presented with.

Focus On Real Client Success Stories

To get a true sense of an MSP’s quality, look for real client success stories rather than relying solely on the claims made in their marketing materials. Ensure that these stories are from actual clients – you can do this by checking the clients’ websites or social media profiles to validate their association with the MSP in question. Pay close attention to client testimonials that mention specific services, challenges, and results – these are typically more reliable indicators of an MSP’s capabilities.

If They Can’t Back Up Claims With Real People, Skip

When encountering an MSP with remarkable success stories and testimonials, it’s essential to verify the authenticity of these claims. If the MSP cannot provide contacts of real people (such as previous or current clients) who can support their claims, consider looking for alternatives. A lack of verifiable sources may indicate that the MSP’s marketing materials are deceptive and its promises are unlikely to be fulfilled.

Keep in mind that effective marketing doesn’t always translate to excellent service. As you evaluate managed services providers, do thorough research and focus on verifying their claims through real client testimonials and direct contacts. This will help you make the most informed decision and avoid falling victim to deceptive marketing practices.

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In-depth Analysis of Managed Services

Understanding the Business Model

As you explore the realm of managed services, it’s important to understand the business model that drives this industry. Managed service providers (MSPs) aim to deliver IT solutions and services to businesses by outsourcing tasks, upgrading technology, and providing ongoing support and maintenance. By doing so, MSPs allow companies to focus on their core business functions while reducing the burden of IT management and infrastructure costs.

A key component of the managed service business model is the strategic partnership between client and provider. MSPs work closely with clients to understand their needs and tailor solutions accordingly, ensuring a seamless transition to a managed environment and continuous improvement over time.

Decoding the Pricing Structure

Managed services pricing structures vary significantly across the market. While some providers offer flat monthly fees that cover a specific set of services, others may use a tiered pricing structure, which allocates different levels of support and features based on client needs.

When evaluating a managed service provider, it’s crucial to review and compare pricing structures to determine the best fit for your business. Key factors to consider include the scope of services, performance guarantees, and scalability. Contracts should also provide details on response times, technical expertise, and monitoring capabilities.

Practical Application in Various Sectors

The managed services model has practical applications across various industries, including healthcare, finance, retail, and education. Each sector has unique IT challenges and requirements that can benefit from a tailored approach to managed services.

For example, healthcare organizations face strict regulatory standards and require a high degree of data security. MSPs can help these organizations navigate these complexities and implement robust infrastructure that adheres to industry-specific requirements. Meanwhile, in the financial sector, MSPs can provide round-the-clock monitoring, security, and support to ensure critical financial systems remain operational and secure.

By offering tailored solutions for diverse industries, managed services can transform businesses, streamline IT processes, and drive innovation across sectors.

Why Organizations Should Be Careful

Impact on Financial Health

When considering managed services marketing, it’s crucial to be cautious about potential impacts on your organization’s financial health. Inaccurate or misleading marketing can lead you to invest in services that might not meet your expectations or can cost more than they are worth. Make sure to thoroughly research and verify claims made by marketing materials to avoid unnecessary expenses and ensure the service will provide a positive return.

Threat to Operational Efficiency

Another reason to be careful with managed services marketing is the potential threat to your organization’s operational efficiency. If you were to choose a managed service provider (MSP) based on false or exaggerated claims, it might not deliver the level of service necessary to keep your operations running smoothly. This can lead to downtime, loss of productivity, and a negative impact on overall efficiency. It’s crucial to make informed decisions when partnering with an MSP to avoid these risks.

Risk to Reputation

Lastly, engaging with an MSP based on misleading marketing can put your organization’s reputation at risk. If you end up with services that don’t meet the marketing claims, it may reflect poorly on your organization in the eyes of your customers, partners, and stakeholders. Protect your reputation by diligently reviewing marketing materials, asking for references, and considering other organizations’ experiences with the MSP before deciding.

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Evaluating Managed Services Providers

Check Company Track Record

When evaluating a Managed Services Provider (MSP), it’s essential to research the company’s track record. Look for information on their past performance and client satisfaction. This can help you gauge their level of expertise and success in handling projects similar to yours. You may want to verify their industry experience, certifications, and partnerships with reputable vendors.

Check For Stories Of Success On Website Or YouTube

Another way to evaluate an MSP is by looking for success stories, testimonials, or case studies on their website or YouTube channel. These sources can provide valuable insights into how the provider has helped other clients with similar needs. Listen to the stories and pay attention to the challenges faced, how the MSP addressed them, and the results achieved.

Read Google Reviews

Reading online reviews, such as Google Reviews, is a useful method of understanding an MSP’s reputation. These reviews can offer an unbiased perspective of the MSP’s performance and quality of service. Consider positive and negative reviews and weigh them against each other to determine if the provider meets your expectations.

Call Clients To Measure Customer Service

Lastly, don’t be afraid to reach out to an MSP’s clients to understand their level of customer service better. Asking direct questions about the provider’s responsiveness, communication, and problem-solving skills can give you a clearer understanding of the MSP’s strengths and weaknesses. This can also reveal how well they can adapt to your organization’s unique requirements and growth goals.

Does Your Tech Company Understand Your Business?

Does Your Tech Company Understand Your Business?

GiaSpace specializes in helping organizations throughout the United States with all their technology requirements:

  • Outsourced Managed IT Services
  • Cybersecurity Solutions
  • Digital Transformation

Want proof? Download our latest story of success helping Friedman CPA Group.

Download Our Success Story


When evaluating managed services marketing, you should always approach it critically. Remember to consider both the benefits and drawbacks before making any decisions.

One of the main advantages of managed services is their 24×7 availability, which can be crucial for addressing issues that may impact your business operations. This can save you time and help you respond to problems without delay. Moreover, managed IT services can be cost-effective, enabling you to enjoy the expertise and support of top-tier providers without hiring full-time staff.

However, managed services are not without their cons. For instance, the level of control you retain over your IT systems might be limited, and there may be hidden costs associated with certain offerings. Additionally, the quality of service can vary depending on the provider, and trust can be a concern as you let go of some aspects of your company’s core operations.

In conclusion, it’s important to evaluate the marketing strategies of managed service providers carefully. Do your due diligence, research the options offered, and assess the provider’s credibility before making any commitments. By taking the time, you can make an informed decision that best suits your business needs.