Looking for expert Afterhours Hero? You’ve come to the right place. HelpDesk Analyst & AI Programmer
Before GiaSpace, Jake was the guy at Best Buy helping customers figure out which laptop wouldn’t crash in six months. He moved up to Geek Squad as a Consultation Agent while grinding through his Computer Science degree at the University of Florida. Those years taught him the art of making tech less intimidating and fixing problems people could actually understand.
As GiaSpace’s HelpDesk Analyst and AI Programmer, Jake lives in two worlds. Mornings are pure helpdesk mode, crushing tickets one by one. Afternoons? That’s when he puts on his automation hat and asks the important question: “How can we make this less painful for everyone?”
From automating boring repetitive tasks to building smart scheduling systems, Jake’s code is the silent MVP making everyone’s job easier.
Jake started at GiaSpace just five months ago as a part-time afterhours support tech. He took calls when the rest of us were binge-watching Netflix, handling late-night IT emergencies like a champ.
But Jake didn’t just answer tickets. While working those evening shifts (still pulling double duty at Geek Squad), he dove deep into GiaSpace’s systems and started building automations using PowerShell. His fresh CS degree plus genuine curiosity = some seriously impressive solutions.
Three months ago, GiaSpace literally created a role just for him. That’s how good he is.
Jake’s automations aren’t just about speed. They’re designed to keep things personal and friendly while making life easier for everyone.
“My automations respect these boundaries too, as I always aim to build automations that enhance the user experience… while never removing the friendly and comfortable experience that our clients have come to know.” – Jake
Translation: His code fixes problems fast, but never at the expense of the human touch.
With Jake’s automation arsenal growing, GiaSpace can fix issues even faster and nail that first-time fix even more often. That means technicians get to focus on the complex stuff that really needs a human brain.
“This frees us up to engage in the issues we need to be more hands-on and personal with, allowing us to better serve our clients.”
- Childhood Dream: Professional basketball player
- Hobbies: Running, gaming, quality time with friends, and playing with his cats
- Admiration: His girlfriend Yafitt, who always sees the best in people and has been a catalyst for growth in his life
- Favorite Superhero: The Flash (stays kind even when villains ruin his day—relatable)
- Favorite Movie: La La Land
- Favorite Food: Mediterranean everything, especially falafel wraps
- Favorite Places: Anywhere with mountains and epic hiking views
Jake brings technical brilliance, endless curiosity, and automation skills that are legitimately changing how GiaSpace operates. We’re lucky to have him on the team!
Published: Oct 15, 2025
