Employee Spotlight: Serdar
Looking for the escalation expert who’s seen it all in 12 years? You’ve come to the right place. Meet our System Administrator.
From UCF Websites to South Florida’s Go To Tech
Before joining GiaSpace, Serdar’s tech journey started at the University of Central Florida, updating websites for Landscape and Natural Resources while grinding through his degree. After graduation, he jumped into the front lines at Office Depot’s tech support, then leveled up his troubleshooting skills at a call center handling general technical support. Those years taught him how to solve problems fast, stay calm under pressure, and speak tech in a way real people actually understand.
The Escalation Expert and Local Hero
As GiaSpace’s System Administrator, Serdar is the person tickets escalate to when things get complicated. He manages the helpdesk and handles the issues that require deep knowledge of specific client setups or tricky technical applications. But his role doesn’t stop at remote support. Serdar is also our boots on the ground contact for South Florida clients, handling onsite installations, migrations, and everything in between. Need someone physically there to make it happen? That’s Serdar.
Twelve Years of Growth and Evolution
Serdar is entering year 12 at GiaSpace this month (yes, you read that right). He started as general helpdesk support, taking calls and solving problems one ticket at a time. Over more than a decade, his role evolved from frontline support to become the escalation expert and South Florida field technician clients count on.
Twelve years means he’s seen it all. Every weird error message, every unusual client setup, every curveball technology can throw. That experience makes him invaluable when complex issues land on his desk.
Living the FAST FRIENDLY FIRST TIME FIX Mission
Ask Serdar what GiaSpace’s Fast, Friendly, First Time Fix mission means to him, and he gets straight to the point: “In any tickets I touch, I try to ensure it is least disruptive as possible and try to quickly resolve an issue without being an inconvenience to others’ valuable time.”
Translation: Fix it fast, fix it right, and respect that your time matters. No unnecessary back and forth. No dragging things out. Just efficient problem solving that gets you back to work.
Looking Ahead: Ready for Whatever Comes Next
What excites Serdar about his next year at GiaSpace? Seeing what new challenges and opportunities pop up in an ever-changing field. In tech, nothing stays the same for long. New threats emerge, new tools launch, client needs evolve. After twelve years, Serdar knows the constant is change, and he’s ready for whatever year 13 brings.
Beyond the Tech: Pixels, Popcorn, and Pacific Dreams
Away from the helpdesk, you’ll find Serdar deep in a game, watching movies, or planning his next trip. The Pacific Northwest is his go to destination.
- Childhood Dream: Game developer (wanted to build games until college shifted his path)
- Hobbies: Video games, movies, exploring, and traveling whenever possible
- Admiration: His wife for chasing her writing dreams no matter how challenging
- Unique Fact: Has never broken a bone (12 years in IT and still intact)
- Favorite Superhero: Batman (lives by his moral code no matter what)
- Favorite Movie: Hot Fuzz
- Favorite Food: Pizza (always pizza)
- Favorite Place: Pacific Northwest
Serdar brings twelve years of expertise, calm problem solving, and unwavering dedication to GiaSpace. We’re lucky to have him on the team!
Published: Dec 8, 2025
