February is the month we celebrate relationships. The ones that last and the ones built on trust, not contracts.
Most IT relationships start great: fast responses, smooth onboarding, and big promises. Then month 3 hits and you’re getting voicemail (or worse, getting billed for work you never approved).
We could tell you GiaSpace is different…or we could let our clients do it.
Vendor vs. Partner: What’s the Difference?
| Vendor Behavior | Partner Behavior (According to Our Clients) |
|---|---|
| Responds when you call (or eventually…) | “They responded within minutes” (Lucila Lang, Director of Finance, Town of Lauderdale by the Sea) |
| Fixes the thing you called about (but not the root cause) | “They never stop until your issue is cured” (Fran Certo, Managing Partner, Law Firm) |
| Shows up during business hours (if you’re lucky) | “Rob came at a moments notice and worked after hours until the issue was resolved” (Deb Myers, Executive Assistant, Mickey Truck Bodies) |
| Sends surprise invoices | “They communicate every step of the way. We have used them for years and the result is always the same: FIXED” (Fran Certo, Managing Partner, Law Firm) |
| Does exactly what’s in the contract (nothing more) | “Rob and the team went above and beyond to help me get everything sorted out” (Jessica Younts, Executive Director, Florida Justice Center) |
| Uses jargon you don’t understand | “Friendly enough to explain everything in plain language” (Amanda Romine, Manager, Friedman CPA Group) |
| Completes the project (on their timeline) | “Truly understands the needs of their clients. Projects are well-organized and easily accessible” (Bill Edgar, Chairman, Vistage Florida) |
| Works during business hours (& Clocks out @5pm) | “Rob came at a moments notice and worked after hours to get us up and running” (Deb Myers, Executive Assistant, Mickey Truck Bodies) |
When ‘Fast’ Means Right Now
Most IT companies say they’re fast. Here’s what GiaSpace clients mean by fast:
Amanda Romine, Manager at Friedman CPA Group: “I called GiaSpace when I needed quick IT support near me and was blown away by their speed and reliability. The technicians were knowledgeable and efficient, fixing our issues on the first visit.”
Lucila Lang, Director of Finance at Town of Lauderdale by the Sea: “I needed quick IT support near me for my small business and they responded within minutes. I was impressed by the speed and reliability of the service.”
Fast doesn’t mean “we’ll get back to you in 2-3 business days.” It means your phone rings before you finish the email (and the issue gets fixed on the first visit, not the third one after they “order a part”).
The After Hours Story
Deb Myers, Executive Assistant at Mickey Truck Bodies, had a network emergency at her Ocala facility. Here’s what happened:
“Rob came at a moments notice to our Ocala facility and worked after hours to get us up and running. He was able to assess the issue almost immediately and worked until the issue was resolved.”
Vendors clock out at 5 PM, but partners stay until it’s fixed.
When No One Else Could Fix It
Jessica Younts, Executive Director at Florida Justice Center, had significant phone line issues. Multiple providers tried. None could solve it. Then she called GiaSpace:
“I had a truly exceptional experience with GiaSpace and their team. I was having significant issues with my phone lines that no one else seemed able to resolve. Rob and the team at GiaSpace were absolutely amazing! They were knowledgeable, efficient, and went above and beyond to help me get everything sorted out.”
Vendors tell you it’s not their problem. Partners don’t stop until it works.
The Plain Language Test
Amanda Romine, Manager at Friedman CPA Group, put it perfectly:
“The technicians were knowledgeable and efficient, fixing our issues on the first visit, and they were friendly enough to explain everything in plain language.”
If your IT provider makes you feel stupid for asking questions, you’re working with a vendor. If they explain it in a way that actually makes sense, that’s a partner.
What Years of Partnership Look Like
Fran Certo, Managing Partner at a law firm, has been with GiaSpace for years. Here’s her review:
“These guys are the best. They fix what’s wrong. They respond immediately and jump on your problem. They never stop until your issue is cured. They communicate every step of the way. We have used them for years and the result is always the same: FIXED.”
You don’t stick with a vendor for years. You stick with a partner who shows up every single time.
The 10 Star Review
Gerry Gipson, Vice President at Florida Blacktop, Inc., is a business owner. Here’s what he said:
“Robert and his staff are all so very professional. As a business owner, I would like to give this company 10 stars. They help us out big time. They are very confident and professional and extremely dependable.”
Notice he didn’t say “They’re okay” or “They get the job done.” He said he wants to give 10 stars (because Google only allows 5, and that’s not enough).
The Three Things That Matter
Debbie Hime from Town of Lauderdale by the Sea broke it down to three things:
“Top 3 things I loved: 1) Consistent reliability – they always show up on time and resolve issues promptly. 2) Deep expertise – their knowledge of IT support services and computer networking is impressive. 3) Excellent communication – they explain solutions clearly and keep me updated.”
Reliability. Expertise. Communication. That’s what partnership looks like.
What Partnership Actually Costs
Here’s what surprises most people: partnership doesn’t cost more than transactional service.
GiaSpace’s pricing is predictable, all inclusive, and designed so you never get a surprise invoice (because finding out your IT guy billed you for “consulting” that you didn’t ask for isn’t a business model; it’s a trust violation).
The difference isn’t price; it’s posture.
This Valentine’s Day, We’re Celebrating Partners (Not Vendors)
Amanda Romine said it best:
“If happiness had a location on Google Maps, it would be here.”
If you’re tired of working with a vendor who ghosts you after onboarding, sends invoices for work you didn’t approve, or makes you feel like you’re interrupting them when you call, let’s talk.
→ Schedule a 15-minute fit call
Published: Feb 10, 2026
